Privacy Policy

Last updated: January 1, 2026

LuckyDays (operated at luckydays-bet.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including those governing iGaming Ontario.

If you have questions about this policy, contact us at [email protected] before continuing to use our site.

1. Who We Are

LuckyDays is an online casino platform available to eligible Canadian residents. Players in Ontario access our services through the iGaming Ontario framework, which is regulated by the Alcohol and Gaming Commission of Ontario (AGCO). References to 'we', 'us', or 'our' throughout this document mean LuckyDays and its operating entity.

2. Information We Collect

We collect personal information when you register, play, make deposits or withdrawals, or contact our support team. This includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued identification documents used for identity verification
Financial information such as payment method details and transaction history
Device information, IP address, browser type, and session data
Your gaming activity, including bets placed, games played, and account balances
Communications you send us through chat, email, or support tickets

We don't collect more than we need. Some of this information is required by Canadian anti-money laundering (AML) regulations and responsible gambling obligations — it's not optional.

3. Why We Collect Your Information

There are several reasons we process your personal data:

To verify your identity and confirm you meet the minimum age requirement (19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec)
To process deposits, withdrawals, and account transactions
To comply with AML, Know Your Customer (KYC), and regulatory reporting requirements
To provide customer support and respond to your inquiries
To detect and prevent fraud, money laundering, and problem gambling behaviours
To send you account-related communications and, where you've opted in, promotional offers

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. By registering an account, you consent to the data practices described in this policy. Some processing is also necessary to fulfil our contractual obligations to you, and some is required by law — particularly around AML and responsible gambling compliance.

You can withdraw consent at any time by closing your account, though this won't affect processing that already took place or processing we're legally required to continue.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

With payment processors and banking partners to handle your transactions
With identity verification and fraud prevention services
With regulatory bodies such as the AGCO when required by law
With our software and platform providers who help us run the site (under strict data processing agreements)
With law enforcement or government agencies when legally compelled to do so

Any third party that receives your data is required to protect it and use it only for the purpose it was shared.

6. Data Retention

We keep your personal information for as long as your account is active and for a minimum of five years after account closure. This is required under Canadian AML regulations. Certain records may be kept longer if required by law or ongoing legal proceedings.

7. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. You can also ask us to explain how your data has been used. To make a request, email [email protected]. We'll respond within 30 days.

If you're an Ontario player and you believe we've mishandled your data, you can also file a complaint with the Information and Privacy Commissioner of Ontario.

8. Data Security

We use industry-standard security measures including SSL encryption, two-factor authentication options, and strict internal access controls. No system is 100% foolproof, but we take every reasonable step to protect your information from unauthorized access, loss, or disclosure.

9. Children's Privacy

Our platform is strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover a minor has created an account, we'll close it immediately and delete the associated data.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll post the revised version here with a new 'last updated' date and notify you by email if the changes are significant. Continuing to use LuckyDays after an update means you accept the revised policy.

11. Contact Us

Questions? Reach our privacy team at [email protected] or write to us at the address listed in our Terms and Conditions. For responsible gambling support, visit our Responsible Gambling page or contact the ConnexOntario helpline at 1-866-531-2600.

Play smart. 19+. Gambling should be fun.